Team Leader Customer Services Contract Logistics (Warehouse)

Fo Tan
Logistics / Supply Chain
Contact Name
Arthur Yuen
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Job Description

Job Highlights

Job Description

  • Lead and work with the CS team to ensure the team provides high quality  customer service and smooth operations, e.g. WMS, shipment booking, customs declaration, monthly invoicing and cost booking, etc.
  • Optimize and streamline the existing workflows and compliance with SOPs, KPIs and policies
  • Establish, implement and maintain ISO 9001:2015 and ISO14001:2015
  • Provide working guideline and ISO implementation training for employees
  • Mentoring and training of colleagues
  • New project implementation
  • Work closely with and communicate with warehouse team and distribution/ warehouse vendors
  • Accurate and timely preparation of reports, billing summaries, cost bookings and invoices
  • Perform ad hoc duties and other administration tasks assigned by superiors