Key Account Manager Asia Pacific

Tsuen Wan
Logistics / Supply Chain
Contact Name
Arthur Yuen
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Job Description

Job Highlights

Job Description

This position will be responsible for maintain and develop business with assigned clients for the whole APAC region with involvement of the local/ country field sales and to align with GKAM to serve/develop business with target clients for global approach.
  • Actively identify and pursue new sales opportunities within allocated portfolio (prospects and current customers -> max 5 existing and 5 potential Key Accounts);
  • Identify new business opportunities in collaborate with field sales and support  to ensure growth attainment of Key Account customers;
  • Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account;
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and  maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;