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Air Freight Export Team Leader Customer Service

Location
Tsuen Wan
Industry
Logistics / Supply Chain
Salary
Negotiable
Contact Name
Arthur Yuen
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Job Description

Company Background

Our client is a global logistics freight forwarder which provide different solutions such as air, sea, rail freight & warehousing etc. Due to business expansion, they are now looking for a new member - Air Freight Export Team Leader Customer Service

Responsibilities

  • Lead the CS team of approx. 8-10 staff to ensure smooth daily operations
  • Ensure customers have a great experience when using our services
  • Support Sales and Implementation in onboarding new customers
  • Develop a strong and passionate customer service team
  • Develop and implement customer service procedures, policies and standards 
  • Act as escalation point and support for your team
  • Keep senior management updated on developments
  • This role reports to Operations Manager Air Freight